Shipping & Returns
Shipping
Tuscan Bull offers three levels of shipping:
STANDARD GROUND SHIPPING:- FREE Anywhere in the continental US.
- Most USPS Ground orders will be delivered in 5-7 business days, however, that depends on the destination and USPS.
- Please allow 1-2 business days for orders to be processed.
- For Second Business Day delivery, you must select that shipping option at checkout.
- Expedited orders placed before 9am EST Mon-Fri will be shipped the following day.
- For Rush orders, you must select that shipping option at checkout.
- Rush orders placed after 9am EST Mon-Fri will be shipped out the same day.
- All orders ship by USPS ground unless otherwise specified at checkout.
- Currently, we only offer shipping within the United States.
- Please allow 1-2 business days for processing your order.
- Please note that Saturdays, Sundays, and Holidays do not count as business days.
- Once your order has been processed and shipped, you will receive a tracking number that will allow you to track your order.
- Using the USPS tracking service is the best and quickest way to track your order–we have the same information.
Returns & Exchanges
We want you to love your Tuscan Bull leather good. We offer free returns and exchanges. To initiate a return or exchange, please send an email to returns@tuscanbull.com and reference your order number. Please include what you'd like for an exhange or if you'd like to be refunded.
- Returns and exchanges must be submitted within 30 days of receiving your order.
- HOLIDAY RETURNS: Purchases made in Nov-Dec have an extended return/exchange time period through the end of January.
- Items must be unworn, undamaged, in their original condition, and in their original packaging.
- Please allow up to 2 billing cycles for your refund to appear as it varies between financial institutions.
What if I received a damaged or defective product?
If you suspect your product was damaged during shipment, please contact our Customer Service Team immediately by emailing info@tuscanbull.com.
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Please note that like us humans no two bulls are exactly the same, nor are they perfect. It is normal that the bull hides can have some imperfections. These are natural markings that come from being an organic material and should be viewed as features that make every belt unique with its own identity.
Definition of a defective product:
A Defective Product is an imperfection in a product that has a manufacturing or design defect.
Examples of what is not considered defective:
- Worn stitching due to normal wear
- Damage that is a result of misuse, normal wear and tear or damage that occurred during storage
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, and salesman samples
- Improper fit. Fit is the responsibility of the owner and should be assured within the 15-day return window
- Comfort issues
